Processing Time
All orders are processed within 1–2 business days. Please note that we do not process or ship orders on weekends or public holidays.

Each order includes a tracking number so you can follow its journey from our hands to yours.

Shipping Time
We currently ship only within the United States. Standard shipping is free for all orders over $1,000, with an estimated delivery time of 1–4 business days.

Taxes
Sales tax is automatically calculated and applied at checkout based on your shipping address within the U.S.

Delivery Delays
While we do our best to ensure timely deliveries, occasional delays may occur due to unforeseen circumstances such as severe weather, carrier issues, or address inaccuracies. If your order is delayed, feel free to contact our customer service team for support—we’re here to help every step of the way.

Tracking Shows Delivered, But You Didn’t Receive It?
If your tracking information shows your order was delivered but you haven’t received it, please:

• Double-check with neighbors or household members.

• Verify the shipping address in your order confirmation email.

• Contact the shipping carrier for delivery details or proof of delivery.

• Reach out to us with documentation of non-delivery so we can assist you further.

Track Your Order
Once your order ships, you’ll receive a confirmation email with your tracking details. Didn’t receive it? Contact us at contact@jkwcwatches.com or visit the Track Your Order page.